Please read the following carefully. 

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With every professional business, there is also a serious side. So we can bring you the best experience possible and allow us to remain open and continue to provide amazing treatments, we have strict cancellation policies in place:

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1.       You will receive a confirmation email 4 days before your appointment and a confirmation text at 9am the day before your appointment. Please confirm via the link provided or you may risk losing your spot. If we do not receive confirmation by end of business, the day before your appointment, your booking may be cancelled. 

 

2.      24 hours notice is required to reschedule or cancel your appointment. If you do not allow a minimum of 24 hours, you will incur a 50% cancellation fee.

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3.       50% Booking Fee is required at time of booking. This is a non refundable deposit. Should you need to reschedule your appointment, with a minimum of 24hrs notice, the deposit will transfer across to the new appointment time. 

 

4.      If you no call/no show, the cancellation fee will be the full amount of the services booked.

 

5.      Whilst we know you can message via social platforms, we don’t have the capacity to check these for cancellation messages. You must do this via the Colada & Co app (available via your devices app store).

 

6.      If you book multiple services via the same appointment and decide to only have 1 or 2 services done, the same 24 hours notice is required. If the appropriate notice isn’t given you will incur the whole treatment cost that was originally booked as we have already allocated that time to you.

 

7.      If you are running late, you may have your treatment time shortened or cancelled to avoid inconveniencing the client that has a booking after you. If in the event your appointment has to be cancelled, you will incur a 100% cancellation fee of the services booked. 

 

8.      Late cancellation fees will also apply to clients that wish to use a gift voucher as payment.

 

9.      Late cancellation fees will also apply if you have purchased one of our discount packages, you will forfeit that treatment off your package.

 

10.      In the case of a no show, you will be required to pay for any future appointments in full prior to that appointment being made.

 

11.    If you are unhappy with your treatment results, you must contact us within 24 hours of your appointment to let us know. Any appointments made to rectify your treatment must be within 7 days (bookings allowing). 

 

12.      While we absolutely LOVE meeting your little ones, we ask you make alternate arrangements if they are not able to sit and wait quietly for you.

 

13.     Treatment times in the online booking system are a guideline. Some treatments do not always take as much time as we have allocated. We have set this up in our system to ensure we do not run behind for our next client. Rest assured you will still receive the same amazing service every time.

 

14.     Please ensure your mobile is on SILENT at all times. 

 

The team at Colada & Co. thank you for your courtesy in this matter. We absolutely love looking after you, to do so we must have these protocols in place. 

 

We look forward to seeing you again soon. Stay Beautiful xx